Terms of use

1. Introduction

These Terms and Conditions govern your use of Echo Uptime and any related services provided by Echo AI Ltd.

By creating an account, accessing the Service, or using Echo Uptime, you agree to be bound by these Terms. If you do not agree, you must not use the Service.

2. About us

Company name: Echo AI Ltd
Trading name: Echo Uptime
Registered in: United Kingdom
Contact email: sales@meetecho.io

Echo AI Ltd provides website and service uptime monitoring software.

3. Definitions

• Service means the Echo Uptime platform and related features

• User, you, or your means the individual or entity using the Service

• Account means your registered Echo Uptime account

• Subscription means a paid or trial plan for the Service

  
  

4. The Service

Echo Uptime provides automated monitoring of websites and services, including uptime checks, alerts, diagnostics, and reporting.

While we aim to provide accurate and reliable monitoring, Echo Uptime is provided on an as is and as available basis. We do not guarantee uninterrupted or error free operation.

5. Account registration

You must provide accurate and complete information when creating an account.

You are responsible for:

• Maintaining the confidentiality of your login details

• All activity that occurs under your account

You must notify us immediately if you suspect unauthorised access.

6. Subscriptions and billing

6.1 Plans and pricing

Subscription pricing and features are displayed on our website and may change from time to time.

6.2 Billing

Paid subscriptions are billed in advance on a recurring basis, monthly or annually depending on your plan.

6.3 Trials

Free trials may be offered at our discretion. At the end of a trial, continued use of the Service may require a paid subscription.

6.4 Refunds

Unless required by law, subscription fees are non refundable.

7. Acceptable use

You agree not to:

• Use the Service for unlawful purposes

• Attempt to interfere with or disrupt the Service

• Reverse engineer or copy the Service

• Monitor websites or services you do not own or have permission to monitor

We may suspend or terminate accounts that breach these Terms.

8. Monitoring limitations

Echo Uptime performs automated checks based on your configuration.

You acknowledge that:

• Monitoring results may be affected by network conditions

• Alerts may be delayed or fail due to factors outside our control

• The Service does not replace proper security, backups, or infrastructure monitoring

You remain responsible for your systems and business operations.

9. AI features

Echo Uptime may include AI powered features that help explain incidents and provide guidance.

AI outputs are informational only and should not be relied upon as professional or technical advice. You remain responsible for any actions you take based on AI generated information.

10. Intellectual property

All intellectual property rights in Echo Uptime, including software, branding, and content, belong to Echo AI Ltd.

You are granted a limited, non exclusive, non transferable licence to use the Service while your subscription is active.

11. Data and privacy

Your use of the Service is subject to our Privacy Policy.

You retain ownership of your data. We process data only as necessary to provide the Service.

12. Suspension and termination

We may suspend or terminate your account if:

• You breach these Terms

• You fail to pay subscription fees

• We are required to do so by law

You may cancel your subscription at any time. Cancellation will take effect at the end of the current billing period.

13. Limitation of liability

To the maximum extent permitted by law:

• We are not liable for indirect, incidental, or consequential losses

• We are not liable for loss of revenue, profits, data, or business opportunities

• Our total liability is limited to the amount you paid to us in the 12 months preceding the claim

Nothing in these Terms limits liability for fraud or death or personal injury caused by negligence.

14. Indemnity

You agree to indemnify and hold Echo AI Ltd harmless from any claims, damages, or expenses arising from your misuse of the Service or breach of these Terms.

15. Changes to the Service or Terms

We may modify the Service or these Terms at any time.

Material changes will be communicated through the website or the Service. Continued use after changes take effect constitutes acceptance.

16. Governing law

These Terms are governed by the laws of England and Wales.

Any disputes will be subject to the exclusive jurisdiction of the courts of England and Wales.

17. Contact

If you have questions about these Terms, contact:

Email: sales@meetecho.io
Company: Echo AI Ltd